Terms & Conditions

All flights are booked with airlines. Dar-ul-Kaaba Travel acts solely as a booking agent and has no control over airline operations, schedules, or decisions.

Any changes to flight schedules, departure or arrival times, routes, delays, cancellations, or other operational matters are the sole responsibility of the airline. Dar-ul-Kaaba Travel shall not be held liable for any airline-initiated changes or disruptions.

In the event of any flight changes or cancellations, Dar-ul-Kaaba Travel will make reasonable efforts to assist customers by liaising with the airline and providing guidance where possible. However, all final decisions regarding flight changes, refunds, credits, rebooking, compensation, or travel vouchers remain solely with the airline and are subject to the airline's policies and conditions.

Any refund relating to flight tickets will be processed only in accordance with the airline's refund policy. Dar-ul-Kaaba Travel cannot guarantee the approval, amount, or processing time of any airline refund.

We strongly recommend that customers check their flight status directly with the airline before travelling.

Hotel reservations are made subject to availability at the time of booking. Hotels in Makkah and Madinah operate under the oversight of Saudi authorities, and reservations may occasionally be reassigned, changed, or withdrawn due to circumstances outside our control, including directives from local regulatory bodies.

Dar-ul-Kaaba Travel will make every reasonable effort to secure equivalent alternative accommodation in such cases but cannot guarantee against these occurrences.

Hotel reservations in Makkah, Madinah, and other destinations are made subject to availability at the time of booking.

Customers are responsible for carefully reviewing and confirming all accommodation details before their booking is finalised, including the hotel name, room type, bed configuration (according to the number of travellers), room view (including Haram View or Partial Haram View), and any meal plan, including breakfast, where applicable.

If any of these details are not confirmed at the time of booking, Dar-ul-Kaaba Travel cannot be held responsible for any assumptions or expectations after the booking has been confirmed.

Hotels in Saudi Arabia and other destinations may occasionally amend or change reservations due to operational requirements, overbooking, maintenance, government regulations, or other circumstances beyond our control. Such changes are made solely by the hotel or accommodation supplier.

In such circumstances, Dar-ul-Kaaba Travel will make every reasonable effort to assist customers and coordinate with the hotel or accommodation supplier to secure a suitable alternative where possible. However, Dar-ul-Kaaba Travel cannot be held liable for any changes made by the hotel or accommodation supplier.

Where breakfast or any other meal is not included in the confirmed booking, the hotel is under no obligation to provide it, and Dar-ul-Kaaba Travel accepts no responsibility for services that were not included in the original booking.

Dar-ul-Kaaba Travel remains committed to assisting customers and will provide reasonable support to help resolve accommodation-related issues whenever possible.

Standard packages include a city-facing room. Clients wishing to upgrade to a Haram-facing or Kaaba-facing room may request this at the time of booking, subject to availability and an additional charge.

Umrah visas are issued at the sole discretion of the Saudi authorities. Applications may be delayed, refused, or revoked for any nationality without explanation, and this decision lies entirely outside Dar-ul-Kaaba Travel's control. Where a visa application is refused, any government or embassy fees already paid are non-refundable, and Dar-ul-Kaaba Travel accepts no liability for losses arising from visa refusal.

Each adult and child traveller is allotted one checked bag and one carry-on item as part of standard ground transport arrangements. Clients travelling with additional luggage may need to upgrade their transport allocation, at their own cost, to accommodate the extra items.

• Deposits: All booking deposits are non-refundable under any circumstances, including where a client cancels after a flight seat has already been held or reserved on their behalf.
• Non-refundable Fares: Where a ticket has been issued on a non-refundable/cancellation-basis fare, any sums already paid toward that ticket will not be returned if the client later cancels the package.

By confirming a booking with Dar-ul-Kaaba Travel, the client confirms they have read, understood, and agreed to these Terms & Conditions in full.